Refund & Returns Policy

We want you to be happy with your purchase. If something isn't right, here's how our returns process works.

Return Window

You have 30 days from the date you receive your order to request a return.

Eligibility

To qualify for a return, your item must meet the following conditions:

It must be unopened and unused, in the same condition it was delivered in
You must provide proof of purchase (order number or receipt)
Opened or used products cannot be returned unless they arrived damaged or faulty (with evidence from delivery)

Damaged or Faulty Items

If a product arrives damaged, such as a broken bottle or leaking container, please let us know and we will arrange a return regardless of whether the item has been opened.

How to Request a Return

Please contact us to request a return before sending anything back to us. Return requests must be approved first. Any items sent back without prior approval will not be accepted.

To request a return, contact us with:

Your order number
The item(s) you'd like to return
The reason for your return

Once your request is approved, we will provide instructions on how and where to send your item.

Return Shipping Costs

Return shipping is paid by the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.

Refunds

Once we receive and inspect your returned item, we will let you know if your refund has been approved. If approved, your refund will be processed back to your original payment method within 7 business days.

If you have any questions about our returns policy, please contact us at info@totaldetailingsolutions.co.uk